Repetitive and inefficient processes slow down growth and innovation
A pervasive problem in many companies is the tedious task of answering emails, which takes up employees' time and energy. Customers repeatedly asking the same questions create an endless cycle that is of no benefit to them or the company. Closely related to this challenge is the use of non-intelligent chatbots. Instead of helping, these often lead to confusion and frustration for customers as they are unable to respond appropriately to complex requests.
In addition, inefficient sales processes not only slow down the sales process, but also reduce sales.
Another often overlooked but critical problem is that valuable, yet neglected and unused, company knowledge is lost in the archives.
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Testimonials
Since we started using Evoya to quickly query internal knowledge, our team's efficiency has significantly improved. The number of repetitive questions to me has greatly decreased, saving me a lot of time every day – a real gain for the entire team!
Jeremy Loosli - CTO Splendida
Very helpful software! Since we started using Evoya in our customer service, standard questions are being automatically resolved. Our employees are less burdened and can focus on more challenging tasks.
Marcel Wälchli - CEO Softproject
A cool product from a Swiss startup! We replaced our old chat with Evoya and now we're answering over 60% of customer inquiries fully automatically.
Chris Etienne - CFO BLG Sports
