Personalized Conversations
The tone and language nuances of your chat can be tailored to your company and brand guidelines, ensuring your business is optimally represented. This fosters recognition and ensures natural and authentic conversations.
The tone and language nuances of your chat can be tailored to your company and brand guidelines, ensuring your business is optimally represented. This fosters recognition and ensures natural and authentic conversations.
The language used is automatically adjusted to the customer – all common languages such as German, English, French, Italian, Spanish, and many more are covered.
The knowledge database is continuously updated with the latest information from your specified URLs. Changes and new content on your website are immediately adopted. Additionally, you can also add PDF files, Word documents, Google Docs, text files, and more.
Customer inquiries can be forwarded directly from the chat window, e.g., via email, to the responsible person or filed in your internal ticket system.
By integrating systems such as CRM or ERP, the knowledge spectrum of your website chat can be expanded, taking on a wider range of tasks for you and your customers. You always retain control over which data is used and how it is applied.